Instagram加粉丝 【Elisa原创】只回一封邮件客户就下单了Instagramtalikes free,how do you h

我很喜欢做出口外贸的因素是，它是一份很好玩儿的工作中。

也许，有些人要说：“ 无非便是每日跟进客户嘛，发发开发信啥的，日日如此，有什么意思？”

实际上，它的有趣就取决于它的“不确实性”。

看上去日复一日反复的工作中，其实每日都是会不一样。

跟的客户不一样，碰到的问题也会不一样。

如果你早晨坐到电脑前面的情况下，你不会知道下面的这 等候你的就会是意外惊喜也是受惊。

有 ，我收到了一个询盘，內容如下所示：

Hello,

we are interested in ordering 4 reels of SK6812 5050 RGB LEDS. We have had some problems with WS2812B reliability. But also recent batches of SK6812 have shown some problems.

Note: 

We know this type of LED is very sensitive to any type of physical

stress and so are extremely carefully when de-panelising our PCBs. We use low temperature vapour phase ovens. We have found that the latest WS2812B power on reset does not work if the voltage rail is around 100-200mV before power up. Hence we believe SK6812 LEDs would be a better choice but we need to find a reliable source for these components.

Can you help?

1. Can you supply reliable SK6812 5050 RGB LEDs?

2. Please can you give me a price for these parts?

3. What guarantees can you give me should we encounter problems with LEDs that you supply?

Kind regards,

Phil

內容较长，并且客户以前的产品还出了点问题，如今对要购置的新品有点儿忧虑。

这也是科谱一下：

WS2812B和SK6812全是精彩的LED灯珠，商品特性都一样，只不过不一样的封装形式企业，SK6812是在WS2812B的根基上生产制造下来的，也是它的全新升级。

不清楚小伙伴们看了这封外贸询盘以后，会如何回复？

应当很多人都是会取出许多直接证据来粉碎企业商品多许多好，不容易再发生客户担忧的问题吧？

而我，是归属于简单直接型， 封邮件立即附了使用说明和PI。

回复电子邮件如下所示：

我往往那么回复的因素是：我往往那么回复的因素是：

Hello Phil,

This is Elisa, so glad to get your professional inquiry on LEDs.

Concerning your questions:

1. Can you supply reliable SK6812 5050 RGB LEDs?

Yes, all the LEDs we have are reliable, specification as attached for your reference.

P.S: sk6812 is one update version depends on ws2812b, it's more reliable and function is better.

2. Please can you give me a price for these parts?

Please find attached invoice including shipping cost for your order, 4 reels.

3. What guarantees can you give me should we encounter problems with LEDs that you supply?

2 years warrranty for all our products.

If any problems no matter during or beyond this period, please contact me feel freely. That's our duty to provide you with best service and technical support at any time. 

If everything is ok, please confirm the shipping address and get back to me soon.

The LEDs can be shipped within 3 working days once we get the payment.

Thanks a lot!

Best regards

Elisa

客户的回复也很言简意赅：

Hello Elisa,

Thank you for your reply. 

I have asked my office to send an order and transfer the funds later today.

I look forward to working with you.

Kind regards,

Phil

不久就接到他朋友发过来的PO，当日夜里发过水单。

订单就是这样变成，成功得一塌糊涂，简易难以相信有没有?！

正如我以前说的那般，每一张订单的交易量，无论卖单小单，我都是会总结一下成功经验，此次也是如此。

如今来实际说说我那时候回复的实际思路：

1） 先，客户给了实际的订单总数，又沒有其他哪些主要参数必须确定，自然无需磨磨蹭蹭，立即报价啊；

2）次之，客户电子邮件里附了公司名字和联系方式，我Google了他的企业，发觉这个企业仅仅使用大家的LED灯珠零配件罢了，虽对产品品质有一定的规定，但量并不大。因此，我一起附了商品的详尽使用说明为他，含有实际主要参数和使用说明书；

3） 客户讲了那么多，无非是对产品品质的忧虑，怕会发生以前一样的问题，这时只需能消除他的这类顾忌就ok。因此，我还在回复他问题的根基上，多讲了几句：“If any problems no matter during or beyond this period, please contact me feel freely. That's our duty to provide you with best service and technical support at any time. ” 目地是要使他把心放到肚里。

4） 我还在回复中提及了“付款后交期3个工作中日内发货”，针对有实单的客户而言，这一句话会在耳濡目染中加速他购买的速率，而无须客户确定订单后再问交期。一切多替客户想一想，要明白他 在意的是啥。

这虽说并不是一个多大的客户，就现在看来，一年仅有一张订单，并且额度也不高，可是我往往今日把他共享出去，是期待各位可以搞清楚：

出口外贸工作中中会遇上各式各样的客户，在你回复客户以前，除开要剖析客户保证知彼知己以外，也一定要先梳理自身的思路。能一次性处理的问题，就不必来来去去四五次。既要技术专业，又要重视高效率，沒有客户会想要消耗时间在一个“做事磨磨蹭蹭”的业务员的身上。多立在客户的方向上想一想，如果你是他，你 想要怎样的回应。